Privacy Policy — Arrivio Ops (ops.arrivio.eu)

1) Scope

• Applies only to ops.arrivio.eu (pricing wizard and related contact forms on this site).
• Does not cover contracted services, on-site operations, or other Beamian/Arrivio products. Those are governed by their respective agreements and policies.

2) Data we collect (minimal, pricing-only)

• Contact data (business): name, work email, phone, company, role.
• Event inputs for pricing: event name, dates, city/venue, estimated attendees, entry points, time windows, staffing/device needs, logistics constraints.
• Outputs generated: quote details (pricing, plan, confidence score) and selections you make.
• Support messages (if you contact us from this site): the content you submit and timestamps.
• Technical/usage data: IP address, browser/device type, pages viewed, timestamps; cookies or similar tech for essential operation and analytics.

Please avoid entering sensitive information in free-text fields.

3) How we use your data

• To generate your price and plan and show you the results.
• To follow up on your pricing request, if you ask us to.
• To run, secure, and improve this website, including troubleshooting and basic analytics.
• To meet legal and administrative requirements (e.g., record-keeping of quote requests).

We do not sell personal data.

4) Cookies & analytics

We use essential cookies so the wizard works correctly and may use privacy-respecting analytics to understand feature usage. Non-essential cookies (if any) are controlled via the cookie banner/settings on this site.

5) Sharing your data

We share data only as needed to operate this website and provide pricing:

• Service providers (processors): hosting, email delivery, analytics, logging/monitoring, and similar operational tools.
• Group support: where a request clearly concerns other Beamian products or complex software needs, we may route it to the appropriate internal team.
• Legal or compliance: when required to protect our rights or comply with law.

6) International transfers

If data is processed or accessed from outside your country/region, we use appropriate safeguards consistent with applicable data-protection requirements.

7) Retention

• Pricing inputs and quote outputs: kept for the active sales cycle and a short period thereafter, then deleted or anonymised unless you proceed to a contract.
• Support messages and logs: kept for a limited time for security, audit, and service improvement.

We delete or anonymise data earlier when you ask us to and when it is feasible and lawful to do so.

8) Security

We apply reasonable technical and organisational measures (encryption in transit, access controls, environment segregation, logging/monitoring, staff confidentiality). If we become aware of a risk that materially affects you, we will act in line with our incident procedures.

9) Your choices & rights

Where applicable, you can: access, correct, delete, restrict certain uses, object to certain processing (including direct marketing), and request export/portability of your data.

To make a request, contact dpo@beamian.com. We may need to verify your identity before acting.

10) Third-party sites

Links from this site to other websites or product areas are provided for convenience. Their data practices are covered by their own policies.

11) Changes to this Policy

We may update this Policy from time to time. We will post the latest version here with the effective date above. Significant changes may also be communicated on the site.